ZONG Zikipedia

Zikipedia, a groundbreaking AI powered IVR platform built to expand digital access for all Pakistanis. Designed for inclusivity, the service empowers users, including those with no internet access or smartphones to access critical, global information anytime, simply through voice.

Key Features:

• AI-powered voice based assistance over screens and typing
• AI-powered voice access for everyone. From digital natives to low literacy users
• No internet required. Works seamlessly on feature phones and smartphones
• Available in local/regional languages over English interfaces
• Delivering real-time, relevant assistance
• 20 free minutes every month
• Pay-as-you-go model. Zero subscription barrier
• Market’s lowest rate: PKR 0.50/min after free minutes

Service Details

FAQs

How can the service be subscribed and used/ accessed?

Call 2321 to subscribe the service. Service features are also available by dialing the IVR 2321

What are the subscription charges?

Subscription is free

What are the charges of calling 2321?

Call charges for non-subscribers are 50 paisa plus tax per minute. However, service subscribers will be provided 20 free minutes every 30 days (after subscription) and subscribers will be charged 50 paisa plus tax per minute once free minutes are consumed

What will happen if any subscriber first un-subscribes the service and try to re-subscribe within 30 days?

System will not allow re-subscription within 30 days as there is 30 days barring for re-subscription. Ask customer to wait 30 days (from the day of un-subscription)

How many regional languages are available?

Currently, Urdu and Punjabi are live. Other regional languages like Pashto, Sindhi and Balochi

How the service features work?

The functionality is very simple. Subscriber will call the IVR 2321 and will ask the questions after language selection. AI powered Viamo platform will provide the answers to the customer query.

Is zikipedia (Viamo _AI on IVR) is OPT in Service?

Yes