Video Ring Back Tune (VRBT)

1. These Terms & Conditions are in addition to ZONG's General Terms & Conditions, as approved by the Pakistan Telecommunication Authority (PTA) and accepted by the customer through the Customer Service Agreement Form (CSAF/eCSAF) at the time of SIM/connection activation.

2. Video Ring Back Tune (VRBT) is a value-added service that enables callers with compatible devices and network support to view a video while waiting for the called party to answer the call.

3. The VRBT service is available only to eligible ZONG subscribers using compatible handsets and supported network technologies. Service availability may vary depending on handset compatibility, software version, network conditions, and interconnection limitations.

4.The VRBT service may not function when the called subscriber is roaming, has call forwarding enabled, is unreachable, is busy, or under other technical conditions that prevent successful service delivery.

5.Video playback during an incoming call is dependent on the caller's handset capabilities, software version, network compatibility, and other technical parameters. ZONG does not guarantee successful video playback on all devices.

6.Subscription, renewal, rental, content download, gifting, or any other applicable charges shall be communicated through the relevant service channel and are exclusive of applicable taxes unless otherwise stated.

7.All applicable federal, provincial, or regional taxes, duties, and levies shall be charged in accordance with the prevailing laws of Pakistan.

8.The VRBT subscription shall remain valid for the applicable subscription period. Unless otherwise specified, the service will automatically renew upon expiry, subject to sufficient balance in the customer's account.

9.In case of insufficient balance, the subscription may fail to renew and the service may be suspended or deactivated until the customer successfully subscribes again or renewal is completed.

10.Customers may subscribe, unsubscribe, manage, or modify their VRBT settings through the designated channels, including USSD, SMS, IVR, mobile application, website, or any other channel introduced by ZONG from time to time.

11.VRBT content is provided solely for personal and non-commercial use. Customers shall not reproduce, distribute, record, modify, publish, broadcast, or commercially exploit any VRBT content without obtaining prior written authorization from the respective copyright owner.

12.ZONG shall make reasonable efforts to ensure that all content made available through the VRBT platform is duly licensed. Availability of specific content may change without prior notice due to licensing restrictions, regulatory requirements, or contractual obligations.

13.ZONG reserves the right to remove, suspend, restrict, or replace any VRBT content that is considered unlawful, offensive, expired, violates intellectual property rights, or does not comply with applicable laws, PTA regulations, or internal content governance policies.

14.Customers shall not upload, share, or use any content that is defamatory, obscene, discriminatory, politically prohibited, sectarian, unlawful, anti-state, infringes intellectual property rights, or otherwise violates applicable laws and regulations.

15.ZONG reserves the right to suspend or terminate the VRBT service, without prior notice where legally permissible, if the service is misused, used for fraudulent activities, or in violation of applicable laws, regulations, or these Terms & Conditions.

16.ZONG reserves the right to introduce, modify, suspend, withdraw, or discontinue the VRBT service, its features, subscription plans, pricing, or content catalogue at any time. Where required under PTA regulations, prior notice shall be provided to affected customers.

17.ZONG shall not be liable for service interruptions, degradation in video quality, or inability to access the service due to network congestion, handset limitations, software issues, force majeure events, or circumstances beyond its reasonable control.

18.By subscribing to the VRBT service, the customer consents to receiving service-related notifications, promotional messages, and information regarding VRBT features and offers through SMS, Flash SMS, IVR, mobile application notifications, or other communication channels, subject to applicable laws.

19.Customers may block unsolicited marketing communications by sending "ON" or "SUB" to 3627 (Do Not Call Register), as per PTA guidelines.

20.Use of a SIM not registered in the customer's own name, or allowing unauthorized persons to use the SIM, is prohibited under applicable laws and PTA regulations.

21.In case of any query, complaint, or assistance regarding the VRBT service, customers may contact ZONG Customer Care through the official customer support channels or email: [email protected].

22.These Terms & Conditions shall be governed by the laws of the Islamic Republic of Pakistan and shall be subject to the applicable rules, regulations, and directives issued by the Pakistan Telecommunication Authority (PTA).

Q: What are the variants of VRBT

A: Daily, Weekly and Monthly.

Q: Do both the caller and receiver need compatible devices?

A: No! To view the VRBT, only the caller (Party A) must have a VRBT-capable handset. (Handset details in Handsets compatible with VRBT)

Q: What content is currently available? Can different videos be assigned to different callers?

A: At present, a default Zong promotional video is configured as the VRBT content. Additional content options and personalization features available at website vrbt.zong.com.pk which can be downloaded for PKR 10/ + Tax

Q: Can customers upload their own video/content for use as a VRBT?

A: Yes - PKR 10/- for every DIY content available over website which will be approved by admin team before going live

Q: What are the prerequisites for the VRBT service to work?

A: VOLTE provisioning VRBT Patch on Non-Google Dialer Handset (Handset list is available) VRBT provisioning not required VRBT provisioning on MSISDN

Q: Will VRBT work for both on-net and off-net calls?

A: No. Currently, VRBT is supported only for on-net (Zong to Zong) calls.

Q: Will VRBT work during international calls?

A: No. VRBT is not available on international calls.

Q: Can VRBT be used while roaming?

A: No. The service is currently not supported during roaming.

Q: Is VRBT available for both prepaid and postpaid subscribers?

A: Yes. VRBT is available for both prepaid and postpaid connections.

Q: Does VRBT impact battery consumption?

A: No specific battery consumption issues have been observed. Battery usage primarily depends on the handset's condition and performance.

Q: How many videos can be configured as default VRBT content?

A: Currently 10 Videos Can be purchased

Q: Do I need to activate VoLTE on my mobile handset as well?

A: Yes