*310# USSD

*310# is a Self-Service Channel through customer can Activate/Deactivate Packages, Recharge your Account, Information of all latest bundles and much more. Now prepaid, MBB & Internet SIM customers can avail following features through this service


Activate/Deactivate MBB, Data, and Calls & SMS Bundles, Gift A Bundle (Gift Your favorite Bundles to your friends & family), Recharge your Account, Package information, Bundle activation/deactivation, and Value added services subscription. Now prepaid, MBB & Internet SIM customers can avail following features through this service.

Key Features

  • Top Bundles
  • Budget Based Shopping
  • Gift A Bundle Service
  • Account Information (Balance, free resources, PIN/PUK Support, etc.)
  • Data Bundles
  • MMB Bundle Activations through Master Number
  • My Current Services
  • VAS
  • SMS/WhatsApp bundles
  • Basic Postpaid Self Service and Bundle Activation
  • International Bundles
  • Obnoxious and Fake Prize Complaint
  • Stolen Block/Unblock Request (Prepaid)

Complaints Resolution

  • For any kind of complaints regarding *310# USSD, please write us at [email protected]
  • USSD service would not be available in out of coverage area


Q. What are the charges of the Current Balance and to check remaining Free Resources?
A. Rs.0.20+Tax/Inquiry for current balance check and Rs. 0.10+Tax per inquiry to check remaining free resources
Q. Are there any charges to activate/deactivate any service?
A. Yes, standard charges of the product will be charged
Q. Can Customer use Gift a bundle service from any online channel, my Zong App or SMS short code ?
A. No, currently this service is available on *310# option no 7 only
Q. Will Recipient & donor both receive confirmation of successful gifted bundle ?
A. Yes, both will receive notification SMS upon successful bundle
Q. Will System intimate if Donor number have insufficient balance to active a desired bundle ?
A. Yes, system will send SMS notification to donor number against insufficient balance
Q. Can a recipient on N4 And N5 state receive gifted bundles ?
A. No, donor will receive the message that receive the message that recipient is not able to receive gifted bundle
Q. Can customer gift a bundle from Advance Load/Rescue amount ?
A. Yes
Q. Can customer gift a bundle from Yaari load balance/amount
A. No