*310# USSD Portal

*310# is a Self-Service Channel through which you can check usage details, Activate/Deactivate Packages, Recharge your Account, Information of all latest bundles and much more. Now prepaid, MBB & Internet SIM customers can avail following features through this service,

Key Features

• English, Urdu and Chinese language support
• Top Bundles
• Budget Based Shopping (Currently available in English & Urdu Language)
• Account Information (Balance, free resources, PIN/PUK Support, etc.)
• Data Bundles
• My Current Services
• VAS
• SMS/WhatsApp bundles
• Basic Postpaid Self Service and Bundle Activation
• International Bundles
• Obnoxious and Fake Prize Complaint
• Stolen Block/Unblock Request (Prepaid)

Complaints Resolution

• For any kind of complaints regarding *310# USSD, please write us at customerservices@zong.com.pk
• USSD service would not be available in out of coverage area

FAQ

Q. What are charges of Current Balance and to check remaining Free Resources?

A. Rs.0.20+Tax/Inquiry for current balance check and Rs. 0.10+Tax per inquiry to check remaining free resources

Q. Are there any charges to activate/deactivate any service?

A. Yes, standard charges of the product will be charged