Compliance Manifesto

At Zong 5G, compliance is a shared responsibility and a fundamental pillar of how we conduct our business. As Pakistan’s digital leader serving millions of customers every day, we recognize that responsibility, integrity, openness and excellence are essential to fulfilling our role in society and sustaining long-term success.

Guided by our vision to lead digital intelligence transformation in Pakistan, we are committed to the highest standards of ethical conduct, accountability, and compliance with all applicable laws and regulatory requirements. We honor our commitments, safeguard customer data, and compete fairly and responsibly. Strong governance, effective risk management, a culture of continuous risk assessment and control and robust compliance practices enable us to operate with confidence while supporting high quality sustainable growth.

Our commitment to compliance is reinforced through continuous awareness, clear policies, and a culture of corporate responsibility that empowers our people to act ethically and make informed decisions. From the Board of Directors and senior leadership to every employee and business partner, the principle that “compliance is everyone’s responsibility” guides our actions and decision-making across all levels of the organization.

We foster a culture of openness and transparency where concerns, potential misconduct, or violations can be raised without fear of retaliation. Speaking up is encouraged and protected, as every concern raised in good faith strengthens our organization and reinforces our values. We act with integrity and courage in our daily work, taking responsibility for our actions and the trust placed in us by our customers, partners, and stakeholders.

This is our commitment to compliance. It is how we protect our company, our customers, and our stakeholders and how we uphold the values that define who we are.