INCOME PROTECTION INSURANCE

Brief Product Description

Income Protection Insurance, offered through WEBDOC, provides financial support when an insured customer experiences a loss of income arising from an event covered under the policy. The benefit helps customers manage essential expenses during the covered period, subject to eligibility, supporting documentation and policy limits.

PRICES AND COVERAGE

Premium deduction frequency: Coverage amounts represent maximum limits, subject to the applicable benefit calculation and policy terms.

Eligibility & Enrolment

• Available to Pakistani citizens aged 18 to 59 years who hold a valid CNIC.
• Customers must be engaged in an income-generating occupation at the time of enrolment and meet the policy’s employment or occupation requirements.
• The subscription must be registered against the customer’s own CNIC and mobile number.
• Coverage applies to the subscribed customer only.
• Enrolment requires the customer’s consent and successful deduction of the applicable premium.
• Only one active subscription per customer under this product is permitted.
• Coverage commences after successful activation and completion of a 7-day waiting period.

CLAIMS

• Benefits are payable only where the customer experiences a loss of income directly resulting from unforeseen circumstances.
• The event causing the loss of income must occur during active coverage and after completion of the applicable waiting period.
• Customers must provide evidence of their occupation, income before the event and the resulting loss of income.
• The payable benefit will be calculated according to pro rata basis; Claim entitlement will be calculated on a pro-rata basis using contributions collected during the 30 days immediately preceding the claim date.
• The maximum coverage is not automatically payable upon submission of a claim.
• All claims are subject to verification, policy eligibility and applicable exclusions.

NOTICE OF CLAIM

• Customers must notify the designated claims team as soon as reasonably possible and submit the claim within 15 days of the covered event.
• Notification must include the customer’s name, CNIC number, registered mobile number, occupation, event date and details of the loss of income.
• Claims must be submitted through the designated helpline, portal or other officially communicated channel.
• Any delay in submission must be explained and will be assessed under the policy terms.

DOCUMENTS REQUIRED FOR CLAIM

• Clear copy of the insured customer’s valid CNIC.
• Evidence of employment, self-employment or other eligible income-generating activity.
• Evidence of income before the covered event, such as salary slips, employer certification, bank statements or business records.
• Evidence of the resulting loss of income and its duration.
• Where the covered event is medical: relevant medical certificates, investigation reports and hospital records.
• Bank account or supported mobile wallet details, with account-holder verification.
• Any additional documents reasonably required to establish eligibility and verify the claim.

EXCLUSIONS

Subject to the approved policy wording, the following are excluded:

• Loss of income arising from an event not expressly covered under the policy.
• Events occurring before coverage begins, during the waiting period or after coverage ends.
• Loss of income that was known or reasonably anticipated before enrolment.
• Voluntary resignation, retirement or voluntary closure of a business.
• Routine fluctuations in income, reduced sales, reduced profits or seasonal inactivity, unless expressly covered.
• Expiry of a fixed-term contract or completion of a project, unless expressly covered.
• Loss of income resulting from fraud, criminal activity or deliberate misconduct by the insured customer.
• Unsupported or unverifiable claims of income loss.
• Fraudulent claims, falsified documents or material misrepresentation.
• Any other exclusion expressly stated in the approved policy.

Terms and Conditions

• All prices are in PKR and exclude applicable taxes.
• Premium must be paid in advance for coverage activation and continuation.
• Benefits apply within a 30-day coverage period, subject to successful premium deductions and policy terms.
• Failed deductions, grace periods and reinstatement will be handled according to the approved policy rules.
• Pro-rata entitlement: Where applicable, the payable benefit will be adjusted according to the premium successfully collected during the 30 days immediately preceding the claim date, against the full premium due for that period.
• A loss of income alone does not establish entitlement; its cause must be an event expressly covered under the policy.
• Benefits cannot exceed the selected plan’s remaining aggregate coverage or the applicable benefit limits.
• Multiple eligible claims may be submitted within the coverage period, subject to the remaining limits. The same loss period cannot be claimed more than once under this subscription.
• Customers must disclose their occupation and provide complete, accurate and truthful information.
• The insurer may verify employment, income, medical records and other supporting information relevant to the claim.
• Fraudulent or misleading claims may result in claim rejection and policy termination under the policy terms.
• Any plan change takes effect only after confirmation and successful collection of the applicable premium.
• The approved policy wording governs eligibility, covered events, benefit calculation, exclusions and settlement.

CLAIM DISBURSEMENT

• Approved claims will be paid to the insured customer’s verified bank account or supported mobile wallet.
• Payment will be processed within 1–3 working days after receipt of complete documentation, completion of verification and claim approval.
• The payable amount will reflect the approved benefit calculation, applicable pro-rata entitlement and remaining policy limits.
• The customer will be informed of the claim decision. Any rejection or reduction will be communicated with the relevant reason.

DEACTIVATION

• Customers may request deactivation through the designated service channel.
• Deactivation will stop future renewals and premium deductions once processed.
• The effective end date of coverage will be communicated according to the paid coverage period and policy terms.
• Deactivation does not cancel an otherwise eligible claim arising during active coverage.
• Refunds, if applicable, will be handled under the policy’s cancellation and refund provisions.
• Reactivation requires successful enrolment and premium deduction, with any applicable waiting period determined by the policy.

SERVICE TIMINGS

Monday to Saturday, 9:00 a.m. to 9:00 p.m. (Pakistan Standard Time).