Q. Does a customer need to register to avail PayMax Outlet
A. No, there is no registration requirement for the sender and
Q. Does a customer need to have a mobile phone to avail PayMax
A. The customers should preferably provide their own mobile
number, they will receive SMS notification which will contain
the transaction ID (TID) which will be used for receiving the
Q. Who can make a money transfer transaction? Is this for Zong
A. Any person can make a money transfer transaction and send
money to another person. The only requirement is that both
sender and receiver should hold a valid Nadra CNIC, and
photocopies of their CNICs along with original.
Q. What if a customer has an expired CNIC or his CNIC is lost?
A. Money transfer requests sending and receiving both would not
be entertained for expired or lost CNIC’s. Only original and
valid CNIC will be accepted.
Q. Where can a customer send or receive a money transfer from?
A. Through PayMax agent. To find PayMax agent visit “agent
Q. How long does money transfer transaction take? How long the
receiver does have to wait after the sender sends the money?
A. Money transfer sending or receiving is done instantly.
Q. Will the customer get a receipt or any SMS notification after
A. SMS notifications will be sent to the sender and the receiver
at the time money is sent and collected. The PayMax agent will
provide a stamped, signed transaction receipt to both sender and
receiver with the sender and receivers CNICs and transaction
details. The customers must not leave the PayMax agent outlet
without collecting the receipt for the money transfer.
Q. Is there a time limit for a customer to receive a money
A. The receiving customer must collect the transaction within
180 days. As per regulations, all transaction uncollected for
longer than 180 days will be blocked.
Q. What will be the process if the customer forgets the
transaction ID (TID)?
A. The transaction ID is in the SMS notification sent to the
sender and the receiver. Additionally, if the customer has
forgotten his transaction ID, he may obtain it by calling our
helpline 2525 for Zong customers and for OMO dial 0311-111-2525.
Q. What if the customer does not receive the confirmation
A. The customer should ensure that the phone numbers mentioned
on the money transfer receipt are correct. He should then call
the helpline and after verification, the call center agent will
confirm the transaction status.
Q. Is there any number of transactions or monthly limit for
A. There is no limit on the number of transactions per month.
The monthly limit for sending and receiving is Rs.50, 000. These
limits will apply separately to when a customer is sending money
as well as when a customer is receiving money through a money
transfer transaction. For example, if a sender sends Rs.50, 000,
his sending limit for that month has been exhausted. He will not
be able to send any more money that month. However, the
receiver’s limits will be exhausted when he collects the Rs.50,
000. He will not be able to receive more money that month.