FAQs

Q: How can I check bundle usage details?
A: By dialing *102# (Charges 10 Paisa+Tax per inquiry).
Q: What is out-of-bundle rate?
A: If a user does not purchase an add-on after volume consumption of data bundle, he/she will be charged an out-of-bundle rate of Rs.1/MB till the validity of the bundle, instead of default rate of Rs.4+Tax/MB.
Q: When will the usage notification messages be sent?
A: Notification message on 100% data consumption has been removed and now customer will be intimated on 90-95% usage with complete data consumption notification. Rest of all usage notification (20%, 50% and 80% usage) will remain the same and customer will be intimated accordingly.
Q: When will the Default Package be charged?
Initially, when a user has not subscribed to any bundle, default rate of Rs4/MB will be charged. Default rate will be charged again after the expiry of data bundle, Add-On and Out-of-Bundle rate validity.