Privacy Policy

This document delineates ZONG privacy policy (hereinafter refered to “Privacy Policy”) for its customers and users of E Care Portal, ZONG App and ZONG Website (collectively referred to as “ZONG services”).

By accessing, browsing, visiting and/or using the ZONG Services, you hereby accept and agree without any limitation or qualification, to be legally bound and subject to the terms and conditions of the Privacy Policy as specified herein.

1. Collection of personal information: In order to respond to your enquires or fulfill your requests, it may be necessary to ask for personal information, including but not limited to, your Name, CNIC, Address, Sex, Profession, Occupation, MSISDN (Cellular Service Number), Email and Telephone Number. We may use this information to respond to your enquiries while you are using the ZONG Services, or to contact you via mail, email, telephone or any other social network which you provided to us and/or to notify you of any new products, services, applications that we may be offering our customers. We agree not to provide this information to a third party without your permission, except as necessary to process your enquiry or as required by law.

2. Consent to receive adverts and commercial offers from ZONG: By your using the ZONG Services, you hereby confirm that you agree, expressly and without qualification, to receive from ZONG, from time to time, on email, electronic, or cellular addresses or numbers that you provided, notices on new products, services and special offers. Complete and transparent Standard Operation Procedure to avoid obnoxious calls & SMS are available on the website along with mechanics and service charges.

3.Collection of non-personal information: ZONG is committed to the privacy of all users of ZONG services. ZONG may however provide aggregate statistics about its customers, traffic patterns and related information to reputable third parties, but these statistics will not include any personal identifying data or information.

4.Online Information Availability: Customers’ information is available and accessible through My Zong App and E care Portal. The Personal Information is kept in our business records while you are a customer, or until it is no longer needed for the purpose of providing ZONG services.

5. Cookies and how we use them: Cookies are small files that are stored on your device when you visit a website. The cookies mean that the website will remember you and how you've used the website every time you come back. ZONG uses cookies to do a number of things. For example, recording what you've put in your shopping basket, remembering your preferences or counting the number of people looking at a website. We also use them to keep track of what you've bought from us, what you've done on the site, and to make online advertising and marketing more relevant to you. The use of cookies is an industry standard.

6. Location Tagging: ZONG will require and collect customer location information to guide our customers accordingly i.e. in case of Location Base Charging packages, in order to provide you the best possible services and for other objectives as may be provided for and required by Law.

7. Amendments: ZONG may, at its option, without notice, change, amend, modify or withdraw this Privacy Policy. The materials presented here are in the form of a synopsis, subject to change and intended for general informational purposes only.

8. Order of Preference: The terms and conditions of this Policy are subject to the ZONG’s Terms of Use of the services which are hereby incorporated by reference. Adherence to all of ZONG’s policies is a precondition for using ZONG Services.