For just about anybody, Zong and Askari Bank have collaborated to bring you the best and most reliable: PayMax! Our wide range of services include paying utility bills, sending money to your loved ones, mobile top-up and so much more. Our prime features have to be security and ease which shows how much we value our customers.
Opening PayMax Mobile Account is absolutely free.
The Customer may register for the Services through either of the following:
Any mobile user whether postpaid or prepaidholding a valid NADRA CNIC can sign up forPayMax Mobile Account.
Any network can get registered as a PayMax customer.
Your registered mobile number is your account number.
You can view your last five transactions, free of cost,under mini-statement. For a detailed bank statement you can call on 2525 (for Zong subscriber) or 0311-111-2525 (for other network subscriber).
Currently there are two ways to access PayMax Account:
You can access through USSD *788# or PayMax Application:
For USSD *788#
No. The limits are as per State Bank of Pakistan's approved regulations.
Call helpline 2525 from your registered number and request for new Password. A new Password will be communicated to you via SMS which you will be prompted to change.
The protecting of your money has always been our prime concern. MPIN is your lock and key. Without your MPIN you can't perform any transactions. We request you to keep your MPIN safe.
Call helpline 2525 from your registered number and request for MPIN reset. A new MPIN will be communicated to you which you will change.
The limits for transactions are as per State Bank of Pakistan guidelines. They are as follows: Level 0 account:
Level 1 account:
CNIC Transaction Limit (Sender and Receiver):
PayMax Accounts encompasses the same level of security as of that an ATM. We even go a step further and use GSM encryption for all transactions. It’s safe to say that PayMax account is very secure.
Money Transfer sending and receiving is done instantly.
There is no time limit as such.However, it is recommended for customers to claim their money transfer transaction within 30 working days of transaction.
First, ensure that the mobile numbers mentioned in the receipt/mini statement are correct. If problem persists, then call helpline from the PayMax registered number and the call center agent will confirm transaction status and resend the confirmation message.
Anyone with a biometric verified SIM and valid NADRA CNIC can sign up for a PayMax account.
Transaction ID only acts as a receipt. If the Transaction ID is misplaced then you can call 2525 and after answering a few simple questions about yourself, the Transaction ID will be conveyed to you.
SMS notification will be sent to the sender and the receiver of transaction or any leg of the transaction is completed. This is only if mobile phone numbers have been provided for the transaction.
No, the account is never compromised because it cannot be used without the secret MPIN code. We advice you to call the helpline and log a request for blocking the stolen SIM. After your data is validated, the SIM and account will be blocked, the customer MPIN reset. The customer can then collect a replacement SIM from any ZONG CSC or Franchise and continue using his PayMax Account after changing his MPIN.
Cash In is basically adding money to the PayMax account. For that you need a PayMax account to do successful Cash In.
Cash Out is withdrawing money from the PayMax account. A customer needs to have a ZONG SIM, a valid PayMax account and available funds in the account to do successful Cash Out.
You will first have to close your PayMax Account before being able to shift to another network.
You will first have to close your PayMax account and then request for mobile phone service termination.
No tax is applicable on depositing into your Mobile Account.
Yes, you can, by visiting PayMax agents who are always ready to serve you.
For Zong networks, helpline is 2525, but for all other networks, please contact 0311-1112525.
To close a PayMax Account, the account holder will visit a Franchise and fill the account closing form. The request is then sent to Bank who, after verification from the customer, would close the customer account. Any remaining balance in the account can be picked up from the same Franchise where the request was initiated to close the account.