MOBILE INSURANCE PRODUCT DETAILS & T&CS

SERVICES

Mobile Insurance, designed to provide essential financial protection in scenarios such as accidental mobile screen breakage or theft. This comprehensive coverage ensures that you can navigate the challenges of unexpected mobile incidents without worry. Whether your mobile screen suffers an unfortunate crack, or your device falls victim to theft, our Mobile Insurance has you covered, providing a swift solution to keep you connected.

PACKAGES

* Daily products can be offered in Weekly/Monthly plans

* Daily products can be offered in Weekly/Monthly plans

DAILY COVERAGE

Daily price variants for mobile insurance coverage from PKR 10k to 30k lump sum as described under packages.

ELIGIBILITY & ENROLMENT

Eligibility to be verified by contacting us either via a phone call on 9362 or through WhatsApp message (03119271928).

Applicants are eligible to apply for a Mobile Insurance Plan under the policy if applicants meet all the criteria set out below:

• All eligible applicants shall be natural persons (human beings).
• Corporations, partnerships, and businesses shall not be eligible for coverage under the policy.
• All eligible applicants shall be a minimum of eighteen (18) years of age.

• If the applicant wishes to apply for and subscribe to a plan under this insurance policy, the applicant will be required during the registration process to:
• 1. Acknowledge that the applicant has read and understood the terms of the policy.
• 2. Confirm that the applicant meets the eligibility criteria.
• The insurance benefits payable are subject to the applicant’s confirmations being true and correct; and if the applicant’s confirmation is untrue or incorrect, no insurance benefits will be payable, and the end-user price paid by the subscriber will not be refunded.

TERMINATION OF INDIVIDUAL INSURANCE

The insurance of an insured shall automatically terminate at the earliest time below:

• 1. Upon payment of the claim
• 2. Upon cancellation or withdrawal of subscription

CLAIMS

Lodged through phone call on 9362 or WhatsApp message (03119271928).

End-to-end support and handholding to claimant.

Claims will be settled on market value of the phone screen repair of same make and model.

NOTICE OF CLAIMS

The company shall be notified of the occurrence of insured claim as soon as possible, but not later than 15 (fifteen days) from the date of damage or theft, which shall be treated as time-barred, and the company shall not be bound to pay the claim. For each claim reported, the company shall obtain:

DOCUMENTS REQUIRED FOR CLAIM

• Picture of IEMI Number of the phone or pre-registration before the event of claim police report
• FIR - in case of theft/ robbery/ burglary
• Any original proper bills to be claimed in case of damaged phone. - damaged phone only
• CNIC both sides
• Service number

EXCLUSIONS

Payment of claims is subject to exclusions, as outlined below. Mobile Insurance Cover shall NOT cover:

• Any pre-damaged screen
• Already lost or stolen phones
• Purposely broken phones
• Mobile phone left in car unattended.
• Payments less than 15 days in 2 months

CLAIM DISBURSEMENT

Claim amount will be transfer in the customer`s bank or wallet account.

If there is a dispute, suspected fraudulent activity on the claim or a unique situation which requires further clarification, the payment period can be extended but shall not exceed ten (10) working days, or the time it takes the legal system to resolve the dispute.

DEACTIVATION

Dial 9362 for deactivation.

SERVICE TIMINGS

9am to 9 pm

WAITING PERIOD:

Waiting period of 30 days is applicable.