How do I Subscribe to ZONG Dial Tunes?

To subscribe to ZONG Dial Tunes-

You can subscribe this service through 230 or you can visit your nearest Customer Sales and Service Center.

Once subscribed, simply dial 230 (Rs.5 + Tax / IVR min) and follow the instructions to purchase and assign ZONG Dial Tunes of your choice to your friends and family.

Will the ZONG Dial Tunes, I purchase, be downloaded on my Hand set?

ZONG Dial Tunes will be available from your ZONG Dial Tunes album which you can access by dialing 230 or from the web site "My ZONG Dial Tunes”

How many callers can I assign ZONG Dial Tunes to?

You can assign a ZONG Dial Tunes to either the following-

• All Callers - assign one ZONG Dial Tunes for all caller
• Individual Callers - assign different ZONG Dial Tunes to _ different callers. When calling you up, each of these callers will hear the ZONG Dial Tunes you have assigned to them

How do I purchase ZONG Dial Tunes?

There are various ways to Purchase ZONG Dial Tunes

An easiest method to do this is through our user friendly IVR where you can dial 230, select the category you are interested in and then the ZONG Dial Tunes of your choice. In case you happen to know the content code of ZONG Dial Tunes, you may select the option from the menu and enter the code for purchasing. Content code is available on the website and from ZONG Dial Tunes flyers. You can browse through the ZONG Dial Tunes website and purchase as many ZONG Dial Tunes as you want.

Purchase through SMS

You can pick ZONG Dial Tunes content catalogue from the Customer Sales and Service Center or from the web site. Note down the content code of the ZONG Dial Tunes of your choice for purchasing & Send SMS to 230.

Is there any limit in terms of purchasing ZONG Dial Tunes at one time?

No, there is no limit regarding the number of ZONG Dial Tunes you can purchase.

Will ZONG Dial Tunes be played if ZONG Dial Tunes subscriber is busy on another call and has activated "call waiting"?

Yes

If a ZONG Dial Tunes subscriber has activated "call diverts" to another ZONG number then will a caller hear ZONG Dial Tunes?

No

Will my ZONG Dial Tunes ever expire?

Yes, your ZONG Dial Tunes remain valid for specified days after purchasing. Each ZONG Dial Tunes will have to be repurchased to increase the validity period

How would a subscriber know what is the expiry period of every ZONG Dial Tunes/individual ZONG Dial Tunes?

To find out the expiry of the ZONG Dial Tunes go to ZONG Dial Tunes website, Time left for expiry of the purchased ZONG Dial Tunes is mentioned in front of each ZONG Dial Tunes.

How do I cancel my subscription to ZONG Dial Tunes?

Visit your nearest ZONG Centre or dial 230 or send <Unreg> to 230

What happens if the subscriber does not have enough balance when he is trying to purchase ZONG Dial Tunes while calling 230 or sending SMS?

When a subscriber will run out of balance while calling 230 his call will be disconnected. To purchase ZONG Dial Tunes through IVR he would have to recharge.

Is it possible that on one number I don't want ZONG Dial Tunes to be played?

You can Purchase the normal bell/ dial tone as content and then assign it as Standard ZONG Dial Tunes to a Particular caller. The normal bell/ dial tone ZONG Dial Tunes can be found under <Brand Name> Themes category

What happens if the ZONG Dial Tunes assigned to a particular subscriber has expired?

When the ZONG Dial Tunes you have assigned to a particular subscriber expires that person will hear the Standard ZONG Dial Tunes.

Can I assign ZONG Dial Tunes to international numbers?

ZONG Dial Tunes can not be assigned to international numbers so international callers would hear the standard tone.