Q1. What is TakeOne?
TakeOne is a service by Zong which enables mobile users to share their photos and videos by:
- Sending to any mobile in the world –
- Sending to various online destinations – Facebook, YouTube, Flickr, Picasa
- Sending to any email address
Q2. Great! Will it work on all phones?
The service is available on most phones. Please refer to handset support list for a complete list of supported phones.
Can I use TakeOne service from any Zong connection, be it pre-paid or post-paid?
Yes, you can use TakeOne service from your pre-paid as well as your post-paid connection.
Q3. What are the subscription charges?
For Rs.25+tax per month you can share unlimited photos and videos. Please note that GPRS charges are applicable as usual.
Q4. Do I need MMS or GPRS?
YES. You will need to have a GPRS enabled phone and GPRS activated for your mobile number. You can call Zong Customer Care for more details.
NO you do not need your MMS to be activated.
Q5. How do I know if my mobile phone is GPRS enabled or not?
The first SMS which you receive when you send “TakeOne” to 343 you will receive a link. If you can access that link, it means that you have GPRS enabled on your phone and can use the TakeOne service. If for some reason you are not able to access the link, please contact Zong Customer care.
Q6. How do I subscribe to the service?
- User sends TAKEONE to 343 [ Rs2+tax]
- User receives SMS with WAP link to download application
- User clicks on the WAP Link
- If user’s phone is supported he is shown the download link
- After the installer is downloaded, the installation starts
- Once the installation is complete, the application starts
- When the application starts – it sends ACTIVATION SMS to 223 [Rs. 25+tax]
- When system receives ACTIVATION SMS, the user is activated at the backend and he can start sharing his photos and videos – he is also sent a Welcome SMS.
Q7. How does the user share his photos and videos after installing and activating?
Using the service is very simple.
If the user has Symbian device – he can just open the camera and take a photo or video.
The moment he shoots a photo/video – he gets a prompt to share the photo/video.
If the user has a JAVA device – he can go to ‘File Manager/Organizer’ > Applications/Games > TakeOne (It will be an icon)
Q8. How do I use TakeOne on my phone??
Using TakeOne is really simple.
On most phones, the moment you take a photo or a video, TakeOne prompts you to share
the photo instantly.
If you want to share a photo/video later on, you can always go to the TakeOne application
and choose which photo/video you want to share.
On most Nokia phones, you can access TakeOne application from Menu --> My Own --> TakeOne
On Sony Ericsson phones and some Nokia phones you can find the application under 'Applications' or 'Games' folder.
Q9. There are too many application prompts in TakeOne – how do I change the permissions to Always allowed or never ask
Yes, you have to ensure that following settings are done for JAVA phone handsets, before attempting to use TakeOne service. To know what is your mobile handset type (JAVA or Symbian) call customer care (Toll-free)
For JAVA phones change settings in below-mentioned to ‘Always Allowed’:
- TakeOne > Options > App. Access >Communication > Network Access
- TakeOne > Options > App. Access >Communication > Connectivity
- TakeOne > Options > App. Access >Auto-start
- TakeOne > Options > App. Access > Data Access > Add and edit data
- TakeOne > Options > App. Access > Data Access > Read user data
Q10. How can I unsubscribe and deactivate the TakeOne service?
You can unsubscribe/deactivate the TakeOne service by:
- Sending a SMS with keyword <UNSUB>’ to 343.
- You can call the Customer Care and get the service deactivated.
Q11. Where can I get more Help if required?
You can request more Help for using the TakeOne service by sending SMS with keyword HELP to 343.
Q12. I am unable to access the MyBackup service. What all settings should I check on the mobile handset?
The following service settings you need to check:
- Check the Subscription Status, whether Active, or Deactivated
- Check whether your GPRS service is working properly or not
- Check for the Client Settings
Q13. How is my subscription renewed?
When your subscription period of one month gets over the TakeOne system checks for the pre-paid balance in the your Mobile Account and on receipt of subscription fee extends the subscription for a period of one month.
In case you have a post-paid mobile connection, then automatically on expiry of a month’s time after subscription date, the TakeOne service is renewed.
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